Delivery & Returns

Delivery Information

All of our orders are sent via a courier service or Royal Mail at a fixed rate of £4.95.

We aim to dispatch all orders within 5 working days after ordering although many are dispatched much quicker. If dispatch time is due to be longer it will be specified on the listing. 

Please allow for the maximum dispatch time, especially around busy seasons such as Christmas. 

Unfortunately, due to the Covid-19 pandemic, we are experiencing delays in the shipping service. We ask that you please be patient and allow slightly longer for your beautiful order to arrive. 

return & exchange policy

We want you to be over the moon with your order so if you're not completely happy with any product(s) you receive, simply return it to us any time within 14 days of receipt. This offer excludes personalised items. 

If for any reason we have made a mistake with the personalisation or your item is faulty, we will ensure that the mistake is resolved immediately. We will cover all costs for the returns and replace the item immediately. Please contact us for a free returns label. 

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